GrandHotel Privacy Policy

At Grand Hotel, we understand that your trust is the foundation of every gaming session you enjoy with us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, use the GrandHotel casino app, register an account, or take part in any of our promotions. By using our services, you agree to the practices described below. Our platform is owned and operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands, and licensed by the Kahnawake Gaming Commission, Canada, under licence 00972.

Information We Collect

When you create an account through the Grand Hotel login page or download the GrandHotel app, we collect certain personal details necessary to verify your identity and provide our services. This includes your full name, date of birth, address, email, phone number, and payment information. We are required to run identity checks and may request supporting documentation to satisfy regulatory obligations, including confirming that you meet the minimum age requirement of 19 years.

• We gather registration data such as your name, contact details and date of birth
• We collect payment and transaction information when you deposit or withdraw funds
• We record your gaming activity, including games played, wagers placed and session duration
• We store technical data such as IP address, browser type and device information used to access GrandHotel casino
• We may collect data submitted through customer support communications via email or LiveChat

How We Use Your Information

We use the information we collect to operate, maintain and improve our services. Our team at GrandHotel relies on your data to process deposits and withdrawals, verify your identity, prevent fraud, and ensure compliance with our licensing requirements. We also use your information to manage your participation in the Casino Rewards Loyalty Program, calculate VIP points, and administer bonuses such as our welcome package and any Grand Hotel casino bonus code you may redeem.

• We use your data to authenticate your account whenever you access the Grand Hotel casino login
• We use your information to process transactions and manage withdrawal limits
• We use your contact details to send account notifications and promotional updates
• We use gameplay data to personalize your experience and offer relevant promotions
• We use your information to detect and prevent unauthorized or fraudulent activity

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website and within the GrandHotel casino app. Cookies allow us to remember your preferences, keep you logged in, and analyze how you interact with our games and promotions. You can adjust your browser settings to restrict or block cookies, though doing so may affect certain features of our site, including the ability to access the Grand Hotel login page smoothly.

Marketing Communications

We at GrandHotel may send you marketing emails regarding new promotions, a Grand Hotel promo code, or updates to our loyalty program. You can opt out of these communications at any time by using the unsubscribe link included in every email, or by contacting our support team directly.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted service providers who assist us in operating GrandHotel, including payment processors, identity verification services, and regulatory bodies such as the Kahnawake Gaming Commission and eCOGRA, which independently audits our payout percentages. We may also share data with sister casinos participating in our loyalty program, since your VIP points and rewards are redeemable across these platforms.

• We share data with payment providers to process deposits and withdrawals securely
• We share information with regulators to comply with licensing obligations
• We may disclose information when required by law or to protect our legal rights
• We share limited account data with our loyalty program partners for reward redemption purposes

Data Security

We are committed to protecting your personal and financial information through industry-standard security measures, including encryption technology and secure servers. Whether you access our platform through the downloadable client, browser play, desktop, or the GrandHotel casino app, we apply the same rigorous safeguards to protect your data from unauthorized access, alteration, or disclosure.

Despite these measures, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and to avoid sharing your Grand Hotel casino login credentials with anyone.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, and auditing requirements. If you close your account, we may still retain certain records related to transactions and identity verification as required by our licensing authority.

Your Rights

You have certain rights regarding the personal information we hold about you. Depending on your jurisdiction, these rights may include the ability to access, correct, or request deletion of your data. We will respond to reasonable requests within a reasonable timeframe.

• You may request a copy of the personal data we hold about you
• You may ask us to correct inaccurate or outdated information
• You may request that we delete your account data, subject to legal retention requirements
• You may withdraw consent for marketing communications at any time

Player Responsibility and Jurisdiction

We do not maintain a restricted country list, and it remains your sole responsibility to determine whether online gambling is legal in your country or jurisdiction of residence. We disclaim liability for any breach of local, national, or state laws resulting from your use of Grand Hotel casino. We reserve the right to request identity verification documents at any time to satisfy our regulatory obligations.

Third-Party Links

Our website and app may contain links to third-party sites, including payment processors and game providers such as Games Global and Pragmatic Play. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of GrandHotel following changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, our support team is available 24/7 through LiveChat, or you can reach us by email at support@crhelpdesk.com. Email inquiries are typically answered within 48 hours. We at GrandHotel are always ready to address your privacy concerns and help you enjoy a safe, secure gaming experience.